If you feel the cold air in your home during winter, your first instinct is to dial an HVAC repair company. The same applies if your AC unit fails during the hottest months of the year. You obviously want to get your home at a comfortable temperature as soon as possible. However, it’s also important to know what to expect during an HVAC repair so you feel comfortable with the process.

Scheduling an Appointment

When you call Arctic Air Of Southern Utah, which serves St. George and the surrounding area, we’ll ask you questions about your problem. Depending on our available staffing, we’ll try to get you an appointment as soon as possible.

Checking the Thermostat

A technician will arrive at your home and check your thermostat. Sometimes, the root of your problem isn’t your heating and cooling system. Instead, it could be an issue with your thermostat.

Determining the Problem

If altering the settings and evaluating the thermostat isn’t enough to diagnose the problem, a technician will inspect your unit. This consists of looking at your furnace, condenser, compressor, or any other components of your system. During this stage, a member of our team may check your refrigerant levels. You may notice our tech using gauges to acquire measurements.

Talking to the Client

Once a technician diagnoses the problem, he or she will give you the prognosis and let you know the appropriate course of action as well as the price. At this point, you have the option to not proceed any further if you feel like the repair is going to cost you more than the unit is worth.

Fixing the Issue

Next, a technician will fix the problem if you choose to allow us to continue with the service call. Typically, our tech completes the project that day unless a part needs to be ordered. However, we’ll inform you of the expected timeline, but it’s uncommon that clients have to wait to get their HVAC unit repaired.

Testing the Unit

Before our tech leaves, he or she always tests the unit to ensure it’s working. This helps us to know if you’re satisfied and that the job is complete.

Contact Arctic Air Of Southern Utah today for an appointment. We can handle all your heating and air conditioning needs.

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